COVER Magazine

Insurance Success through Client Communication - Marike Van Niekerk’s Insights

In a recent interview, Marike Van Niekerk, Manager at MUA Insurance, highlights the pivotal role of client communication and education in fostering sustainability and affordability within the insurance industry. Emphasizing the importance of clear and transparent communication, Marike stresses its significance in meeting client expectations, managing risks, and enhancing the overall insurance ecosystem. The interview underscores the challenges posed by knowledge gaps among clients regarding risks and insurance products and the crucial role education plays in addressing these gaps. Marike also discusses how behavioral change, influenced by client education, can positively impact insurance premiums. Brokers, acting as intermediaries, play a vital role in effective communication, ensuring clients understand their rights and options. From a marketing perspective, Marike notes that effective client communication is not only a legal requirement but also a powerful tool for capturing audience attention and building brand loyalty, ultimately benefiting the entire insurance ecosystem.

Podcast 01 Gary Stieger - MyGlass Founder and MD

From Advising to Coaching: Shaping Financial Success Together

Farzana Botha, Segment Solutions Manager at Sanlam, emphasizes the pivotal role of financial advisors in coaching clients through economic challenges.

Navigating the Data-Driven Future: The Data Company’s Innovative Solutions and Strategies

In a discussion with Kali Bagary, the CEO of The Data Company, we delved into the ever-evolving world of data management and its pivotal role in modern business.

Charlotte Kemp is the Futures Alchemist, a futurist keynote speaker who works with organisations to co-create preferred futures

Patty Karuaihe-martin · Chairperson of the OESAI and Managing Director at Namibre discusses the growth and future of OESAI.

Tony interviews EllGeo Re CEO Jean-Alain Francis, at the OESAI 45th annual conference. Hosted in Mauritius.

They discuss the large scale attendance of this years event ,the Mauritius insurance market, the need for and value of insurance events such as the annual OESAI conference,  as well as EllGeo Re’s expansion into Kenya

Insurers blacklisting areas in the USA due to climate impact and what South Africa can learn from this. Bill Klehm, Chairman and CEO of eBliss

Making learning easy, many learners at a time.

Marees Bostander, Head: Brand Strategy and Sponsorships at Liberty Group, talks about Liberty Learn and their quest to make learners more successful in Maths, Science and English.

Anton Keet- Head of Risk Services at One Life