{"store":{"baseInfo":{"podcastTitle":"COVER Magazine","slug":"covermagazine","podcastDescription":"At COVER, we believe that the cornerstone of success is knowledge. We believe that knowledge is a foundational element to success, allowing you to accurately map your journey, armed with insights. These insights allow you to accelerate your professional growth.\n\nJoin us on this Knowledge Sharing journey.","podcastLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/2926191/COVER_Magazine_Podcasts_-_KnowledgeShared_ezt9xy.png","podcastShareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/2926191/COVER_Magazine_Podcasts_-_KnowledgeShared_ezt9xy_1200x628.jpg?s=123a2ed39f93fcb94be2b93091288920&e=png","podcastUrl":"https://covermagazine.podbean.com","podcastCanSearched":true,"feedUrl":"https://feed.podbean.com/covermagazine/feed.xml","theme":"double-tree","podcastDeepLink":"https://www.podbean.com/pw/pbblog-rziai-2ca66f?from=usersite","removePodbeanBranding":"no","brandingLogo":null,"timeZone":{"timeZoneId":40,"gmtAdjustment":"GMT+02:00","useDaylightTime":0,"value":2,"text":"(GMT+02:00) Harare, Pretoria","daylightStartTime":"Second Sunday Of March +2 Hours","daylightEndTime":"First Sunday Of November +2 Hours","timezone":null},"podcastDownloads":null,"totalEpisodes":460,"showComments":true,"iOSAppDownloadLink":null,"customizeCssUrl":null,"androidAppDownloadLink":null,"showPostShare":true,"showLike":true,"author":"COVER Publications 100 (Pty) Ltd","enableEngagementStats":true,"shareEmbedLink":"https://admin5.podbean.com/embed.html?id=pbblog-rziai-2ca66f-playlist","language":"en","sensitivitySessionExpireTime":3600,"podcastApps":[{"name":"Podbean App","link":"https://www.podbean.com/pw/pbblog-rziai-2ca66f?from=usersite","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/podbean-app.png","title":null},{"name":"Spotify","link":"https://open.spotify.com/show/5hAb22i2ZB0txChGEFttfS","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/spotify.png","title":null}],"components":{"base":[{"id":"MainStyle","val":"light"},{"id":"Font","val":"Oswald"},{"id":"SecondaryFont","val":"PT Sans"},{"id":"PlayerColor","val":"#FFBE00"},{"id":"PlayerStyle","val":"player1"},{"id":"PlayerWave","val":"show"},{"id":"Favicon","val":"https://www.podbean.com/images/favicon.ico"},{"id":"CookiesNotice","val":"hide"},{"id":"CookiesNoticeContent","val":"

Cookies Notice

This website uses cookies to improve your experience while you navigate through the website. By using our website you agree to our use of cookies.

"}],"home-header":[{"id":"HomeHeaderTextColor","val":"#000000"},{"id":"HomeHeaderBackgroundColor","val":"#FAF7F4"},{"id":"BackgroundImage","val":"/assets/doubletree-banner-light.jpg"}],"page-header":[{"id":"PageHeaderTextColor","val":"#ffffff"},{"id":"SecondaryPageBackgroundImage","val":"/assets/doubletree-episode-light.jpg"},{"id":"SecondaryPageBackgroundImageForMobile","val":null}],"episode-list":[{"id":"EpisodeListType","val":"grid"},{"id":"EpisodesPerPage","val":10},{"id":"EpisodeStats","val":"hide"}],"navigation":[{"id":"NavigationFontColor","val":"#000000"},{"id":"NavigationBackgroundColor","val":"#FAF7F4"},{"id":"NavigationSearch","val":"show"},{"id":"NavigationLinks","val":[{"id":"Home","type":"Link","value":"/","text":"Home","subitems":[]},{"id":"Subscribe","type":"Link","value":"https://www.podbean.com/site/podcatcher/index/blog/oL9D9F0purw","text":"Subscribe","subitems":[]},{"id":"Profile","type":"Link","value":"https://www.podbean.com/user-8VDxpf2NIOG","text":"Profile","subitems":[]}]}],"footer":[{"id":"FooterType","val":"Footer1"},{"id":"FooterFontColor","val":"#000000"},{"id":"FooterBackgroundColor","val":"#ffffff"},{"id":"FooterCopyright","val":"Copyright 2023 All rights reserved."},{"id":"SocialMediaLinks","val":{"facebook_username":"","twitter_username":"","instagram_username":"","youtube_username":"","linkedin_username":""}}],"customize-container1":[],"customize-container2":[]},"allLinks":[],"mainStylesDefaultSettings":null,"defaultCustomizeComponents":null,"scripts":[],"metas":null,"appConfig":{"package":"com.podbean.app.podcast","app_store_id":973361050,"app_name":"Podbean","scheme":"podbean"},"customizeCss":null,"canEditCss":null,"enableJsCodeInCustomizeContent":false,"enabledIframeCodeInCustomizeContent":true,"sectionMaxCount":10,"enableEditorLink":true,"enableEditCookiesNotice":true,"siteRedirectToFeed":false,"podcatcherRssUrl":null,"showFeed":true,"showTopBar":true,"enableWebSiteLike":true,"organizationName":null,"organizationPageLink":null},"backToListUrl":"/","tinymceLoaded":false,"listEpisodes":[],"userLikedEpisodes":[],"userLikeCheckedEpisodes":[],"topBarIframeLoaded":false,"listTotalCount":0,"listTotalPage":0,"listPage":0,"listType":"all","listValue":"","listName":"","pageLoading":false,"apiBaseUrl":"https://covermagazine.podbean.com","apiCommonParams":{"t":"687079cc","clientSignature":"40883c5c04467f11544f4565b93e904d","u":null,"customizing":null},"apiCommonHeaders":{},"comments":[],"commentsTotalCount":0,"commentsTotalPage":0,"commentsPage":1,"commentEpisodeId":"pb23319166-tc646","episode":{"id":"pb23319166","idTag":"tc646","title":"A holistic approach to customer experience in the glass business","logo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog2926191/Damien_Goodrum_COVER_PODCASTS_1080_x_1080_px_76y4t_300x300.jpg","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/ep-logo/pbblog2926191/Damien_Goodrum_COVER_PODCASTS_1080_x_1080_px_76y4t_1200x628.jpg?s=c3ac9d5ca7fd79d1a159f522308d6c9e&e=jpg","largeLogo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog2926191/Damien_Goodrum_COVER_PODCASTS_1080_x_1080_px_76y4t.jpg","previewContent":null,"content":"

A chat with Damien Goodrum, Business Analyst at My Glass

","publishTimestamp":1725360479,"duration":760,"mediaUrl":"https://mcdn.podbean.com/mf/web/eknhmmgm2yfvvspc/A_holistic_approach_to_customer_experience_in_the_glass_business_Damien_Goodrum_Business_Analyst_at_My_Glassaps4q.mp3","mediaType":"audio/mpeg","shareLink":"https://admin5.podbean.com/embed.html?id=pb-tc646-163d27e","likedCount":null,"deepLink":"https://www.podbean.com/ew/pb-tc646-163d27e","transcriptUrl":null,"permalink":"/e/a-holistic-approach-to-customer-experience-in-the-glass-business/","downloadLink":"https://www.podbean.com/media/share/pb-tc646-163d27e?download=1","fallbackResource":null,"fallbackResourceMimetype":null,"downloadCount":0,"status":"publish","hasMoreContent":false,"chaptersUrl":null,"explicit":false},"episodeShareLink":null,"deepLink":"https://www.podbean.com/ew/pb-tc646-163d27e","playlist":{"episodes":[],"current":0,"start":0,"stop":0,"playing":true,"playerLoading":true,"playbackRate":1,"playbackRateIndex":1},"toasts":[],"confirm":null,"customizeEditorFormZIndex":999,"lastRequestTime":null,"validateChangesOnBeforeunload":true,"windowWidth":1000,"VITE_FS1_CDN_URL_PREFIX":"https://pbcdn1.podbean.com/fs1","reloadStats":false,"userIdEncrypted":null,"userProfilePicture":null,"username":null,"isVerified":false,"loadUserInfo":false,"loginUrl":"https://www.podbean.com/site/user/login?return=https%253A%252F%252Fcovermagazine.podbean.com%252Fe%252Fa-holistic-approach-to-customer-experience-in-the-glass-business%252F&rts=6d8c4774fb5c66407657aa3af0c27537137d5d61","recaptchaV3Loaded":false,"recaptchaV2Loaded":false,"likesLoaded":false,"commentLikeMap":{},"commentOffset":0},"episode":{"id":"pb23319166","idTag":"tc646","title":"A holistic approach to customer experience in the glass business","logo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog2926191/Damien_Goodrum_COVER_PODCASTS_1080_x_1080_px_76y4t_300x300.jpg","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/ep-logo/pbblog2926191/Damien_Goodrum_COVER_PODCASTS_1080_x_1080_px_76y4t_1200x628.jpg?s=c3ac9d5ca7fd79d1a159f522308d6c9e&e=jpg","largeLogo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog2926191/Damien_Goodrum_COVER_PODCASTS_1080_x_1080_px_76y4t.jpg","previewContent":null,"content":"

A chat with Damien Goodrum, Business Analyst at My Glass